Frequently Asked Questions
Lux Shopping FAQ
Because there is much room for potential error when taking information over the phone, we require that all purchases are made through the provided checkout on this website. This keeps things simple and ensures your order is accurately fulfilled.
Absolutely. We use industry-standard SSL encryption technologies to ensure that your personal information remains secure.
We certainly do. To learn more about the Lux E-Gift Card click here.
If you would like your own personal shopping assistant to help hand select expert recommended items or find pieces that may not be in our online store, please contact one of our customer care representatives.
Lux Orders FAQ
We reserve the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, and improperly stated pricing and discounts.
Sales tax is applied to all orders shipped to the state of Florida. We are required by law to collect and submit sales tax in states in which we have a physical presence.
No sales tax is charged when purchasing one of our e-gift cards. However, purchases made with our e-gift cards may be subject to tax.
We accept all major credit cards including American Express, Visa, MasterCard and Discover Card.
Please note that at the present time, we are unable to accept payment from credit cards with a billing address outside of the United States or that are issued from a bank outside of the United States.
Not yet, unfortunately. However, we hope to be able to offer our products to other countries in the near future. Please check back here for updates.
Lux Returns FAQ
If you are not completely satisfied with your order within 30 days of your receipt of the merchandise, we will gladly replace the item(s) or provide you with a full refund. We will also gladly refund the shipping and handling charges if the return is a result of our error.
All returned merchandise must be in its original packaging and should be in the same condition as when it was received. Used merchandise cannot be returned unless defective.
Please Note: We can only issue refunds on personalized items if the return is a result of our error. In addition, returns on items that were purchased with a gift card or store credit will be entitled to either an exchange or re-issuance of store credit (gift cards and store credits are non-refundable, therefore purchases made with them are non-refundable as well).
The full policy can be found here.
We currently process returns in an average of 2-3 business days of receipt at our returns department. On rare occasions, due to volume and/or capacity constraints, returns may take longer to process. Keep in mind that the package also needs some time to travel.
Refunds are performed instantly by our credit card processing partner. However it may take 5 days for your bank to process the refund (with some banks this can take up to a week).
If you need any assistance, feel free to email us at firstname.lastname@example.org, or call our customer service department at 1.800.280.8592. Representatives are available 9:00AM-11:00PM EST Monday-Friday, 10:00AM-5:30PM EST Saturday-Sunday.