If you are not completely satisfied with your order within 30 days of your receipt of the merchandise, we will gladly replace the item(s) or provide you with a full refund. We will also gladly refund the shipping and handling charges if the return is a result of our error.
All returned merchandise must be in its original packaging and should be in the same condition as when it was received. Used merchandise cannot be returned unless defective.
Please Note: We can only issue refunds on personalized items if the return is a result of our error. In addition, returns on items that were purchased with a gift card or store credit will be entitled to either an exchange or re-issuance of store credit (gift cards and store credits are non-refundable, therefore purchases made with them are non-refundable as well).
To return and/or exchange an item, simply state the reason for your return on the provided packaging slip and use an insured shipping method to send both the item and filled out packaging slip to:
Lux Returns Dept.
21218 St. Andrews Blvd. #526
Boca Raton, Florida 33433